Returns & Refunds Policy

How to cancel

To exercise your right of cancellation you must inform us of your decision by a clear statement. Email us at frontdesk@6x.com.au.

We will reimburse you no later than 30 days from the day we receive the returned goods, using the same means of payment you used for the order. You will not incur any fees for the reimbursement.

Conditions for returns

For goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days
• The goods are in their original packaging

The following goods cannot be returned:

• Goods made to your specifications or clearly personalised
• Goods which by their nature are not suitable to be returned, for example goods that deteriorate rapidly or are past their expiry date
• Goods not suitable for return for health protection or hygiene reasons that were unsealed after delivery
• Goods which after delivery are, by their nature, inseparably mixed with other items

We reserve the right to refuse returns of any merchandise that does not meet the above conditions, at our sole discretion.

Returning goods

You are responsible for the cost and risk of returning goods to us. Please send them to 319 Malabar Road, Maroubra NSW 2035.

We cannot be held responsible for goods damaged or lost in return shipment, so we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts

If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be sent to you.

If the goods were not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Memberships and coaching programs

Memberships, personal training packs and program purchases such as the 28-Day Kickstart are covered by the agreement you accept at sign-up, including its term, cancellation and suspension conditions. If something is not right, speak to the team at the studio first — we would rather fix the plan than lose you.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.